Convenient, Easy, and Hassle-Free.
We have a priority aim to enhance the experience of our valuable customers. We want you to be completely happy with your purchase and strive to deliver the best products possible.
Returns Policy:
- Product/item can be returned or exchanged if it is incorrect/ incomplete or defective/ damaged within 3 days after delivery.
- Fashionz Fit will not entertain any claims or exchange requests if the customer has already got the product stitched.
- Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
- Fashionz Fit will not accept exchange for any item that has been washed, dried, damaged, or stained in any way. This includes items that have been damaged or shrunk in a dryer.
- Fashionz Fit is not responsible for bleeding, damage to the print, or fading of colors due to washing.
- Shipping costs (both ways) to send any non-damaged items will be paid by the customer. Fashionz Fit will bear the shipping costs on defective/wrong merchandise only.
- Items offered in our Sale and Discount sections will NOT be entertained for exchange or return.
- Fashionz Fit reserves the right to update the Exchange and return policy without any prior notice.
ORDER CANCELATION:
Fashionz Fit has the authority to cancel orders for reasons such as; the item being out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.
Note.
– Pre-booking order is not eligible for cancellation.
– International orders are not eligible for cancellation. Conditions for Return or Exchange:
- The Product must be in the same condition as delivered, Unworn, unwashed, and without any flaws.
- The product must include the original tags, with the original packaging.
- Your item needs to have the receipt, order number, or proof of purchase.
- Any items that are at discounted prices are non-exchangeable and non-returnable.
- Pre-booking orders are not eligible for refunds or exchanges.
- Formal / Chiffon Collection is not eligible for refunds or exchange.
- Return or Exchange due to change of mind is NOT applicable on the following items:
- Stitched or Tailor-made Fabric
Note: All products on our website are 100% original and delivered by the Brand, any customer who claims that a product is not original must have proof from the brand. otherwise return will not be accepted.
Procedure for Returns or Exchange.
You can return your product easily by using these mediums mentioned below:
1. Via Help Line
You can call our customer services department on this number +92316 3924 818. you can take help from our customer support agent for details.
2. Via Email
You can email us through our email address sales@fashionzfit.com
Note: Please include the following information while contacting us through any medium
Order Number.
Phone number/Email id.
Video or photo of the faulty product.
Shipment Method for Return or Exchange
Once you have created your return request as described above, our customer care team will guide you to ship the product/item back to its origin. Depending on the situation, you will either take your product/item to the nearest drop-off point or wait for the collection by our pick-up service. Our pick-up service is only available in selected areas. It may take 3 – 4 working days for your return shipment to arrive in origin.
Refunds or Exchange Policy.
Once we receive your item at the origin, we will notify you of the status of your refund or exchange after inspecting the item. Although it depends on the criteria of the product and your choice, the product is refundable or exchangeable.
Refunds
Once your return is approved, we will initiate a refund to your preferred payment method within 48 hours.
Exchange
Transit time for the Exchange shipment is the same as our standard delivery time (3 to 5 Business days) from the time exchange is shipped. You will be entitled to get an exchange of an equal value to your original order.
Thank you for being with us!